Frequently Asked Questions

  1. What is your return policy?

    • Answer: We offer a 30-day return policy. If you are not satisfied with your purchase, you can return the item within 30 days of receipt for a full refund or exchange. The item must be in its original condition and packaging. Please make contact as detailed in our policy Return Policy.

  2. How long does shipping take?

    • Answer: Shipping times vary depending on your location and the shipping method selected. Standard shipping typically takes 5-7 business days, while International shipping will take longer. You will receive a tracking number once your order has shipped.

  3. What payment methods do you accept?

    • Answer: We accept a variety of payment methods including credit/debit cards (Visa, MasterCard, American Express), and other secure payment options. All transactions are processed securely to ensure your information is protected.

  4. Is my personal information secure?

    • Answer: Yes, we take your privacy and security very seriously. Our website uses SSL encryption to protect your personal and payment information. We do not store your payment details and comply with all relevant data protection regulations.

  5. How can I track my order?

    • Answer: Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order on our website or the carrier’s website. If you have any issues, our customer service team is here to help.